[Resolved] Kent RO — defect in kent ro supermodel

[Resolved] Kent RO — defect in kent ro supermodel

B basant akhauri from Noida, Uttar Pradesh

Some defect has erupted in my kent ro model. Changed all filters in february 19 but it seems motor/pump of the system is not working. Several compaints have been registered since feb 19 but to no avail. Recently i submitted complaint no.[protected] on morning of 01-04-19 but no mechanic has attended so far. Since kent ro is not working, i am compelled to fetch water from neighbors for three days. Please take urgent action against service provider. Was this information helpful? No (0) Yes (0)
May 6, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Apr 03, 2019 Kent RO Customer Care's response Dear Sir, Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent Apr 03, 2019 Updated by basant akhauri My Kent Ro Serial No. KR [protected] is under AMC up to[protected]. Since its motor was not functioning, I raised a complaint No.[protected] on 08-02-19. The Service Engineer on visit, in stead of changing motor/pump unnecessarily changed Membrane, FRT, Ts & IC and charged Rs. 3750/- vide Receipt No. 1396672 dated 08-02-19. The problem still remained the same and several complaints were raised thereafter. The problem was complained again on 01-3-19(Morning) vide complaint No.[protected] but no service Engineer has attended so far even after 03 days. Please resolve issue urgently and refund Rs. 3750/- by removing new parts and installing my RO's old parts which are still available with me. Please change motor/pump immediately. Verified Support Apr 03, 2019 Kent RO Customer Care's response Dear Sir, We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly. Regards Team Kent Verified Support Apr 04, 2019 Kent RO Customer Care's response Dear Sir, As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance. Regards Team Kent
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Comments

basant akhauri

from Noida, Uttar Pradesh

No service Engineer has contacted or visited since 01-3-19 to till date(01.05 PM) to resolve complaint No.[protected]. SMPS & filters has been changed unnecessarily while problem is in motor/pump of RO. The charges paid should be refunded.

Suresh Behra

from Indore, Madhya Pradesh

After several maintenance of the RO, we are not getting satisfactory result. We have invested huge amount against maintenance.

Kent RO Customer Care's response, Apr 3, 2019

Verified Support

Dear Sir,

We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at [email protected]. Alternatively, you can contact us at +91-9278912345.

Regards,
Team Kent

Kent RO Customer Care's response, Apr 5, 2019

Verified Support

Dear Sir,

As we have not received any update from your side so we have closed this case. Let us know in case you need any further assistance.

Regards,
Team Kent