[Resolved]  Kent RO — defective motor & free replacement

Kent has replaced motor/pump twice in a span of 3 yrs siting leakage & charged rs 5800 which is obnoxious.
On further 10th march, 2017 was the motor replaced to my shock when it is down i find the motor was a demonstration piece (Enclosed) & failed in short span of time. I complained as motor again started leaking & kent guy asked for rs 2800.

Repeated emails & reminders has no effect on the co neither are they escalating it to higher authorities.
It is shameful & poor customer service (Not even acknowledging) mails, cheating & only concerned about collecting money.

I have been following since march 2017 & have now abandoned writing them. I need resolution for their no response & free replacement of defective motor which was a demonstrative piece of which photo & details were emailed to them.

Ravinder
[protected]
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Jun 2, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
May 01, 2018
Kent RO Customer Care's response
Dear Sir,

We sincerely regret the inconvenience you have faced. We tried to contact you but call was not responded. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent
 
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