[Resolved]  Kent RO — delay in providing service for amc

Address: Mumbai City, Maharashtra, 400097

I have taken an AMC NON-COMPREHENSIVE AMC (ELITE-2), from the Metro service center which has its office in Boravli. They were recommended by Kent customer care operator[protected].

I have been trying to contact the Metro services person for since 30th April, but they are not taking the call (Naresh- [protected]).
Had call the service desk number on 5th May and spoke to Amit, who had assured me that someone would come on 7th May to resolve the issue. Today also I called the customer care at around 10:00 I spoke to Gaurav, who told me that someone would come to repair the RO.

I am still waiting for some kind of an action from your end on this. This is getting really frustrating now. There is far too much time that I have had to waste, trying to get a person to fix my RO, after taking the premium AMC contract, which has broken my trust on Kent.
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May 8, 2018
Complaint marked as Resolved 
Thanks ! It is sorted
Kent RO customer support has been notified about the posted complaint.
Verified Support
May 08, 2018
Kent RO Customer Care's response
Dear Sir,

we deeply regret the inconvenience caused. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent
Verified Support
May 15, 2018
Kent RO Customer Care's response
Dear Sir,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent
 
1 Comment

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Waste water not coming properly in drain pipe and I want to know again my kent RO TDS level .

Kent RO Customer Care's response, May 30, 2018
Verified Support
Dear Sir,

we deeply regret the inconvenience caused. Please call our helpline number +91-9278912345. Alternatively, you may also provide your contact details at [email protected] or via private message. We'll connect with you soon.

Warm Regards,
Team Kent

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