| Address: | B-204 Apex Golf Avenue Sports city-1 sector-1 Noida extension Greater Noida West (UP) 201306 |
Dear sir/madam,
I have purchase a kent pride plus mineral ro of your company through mr. Pankaj dhingra on their recommendations that the services of kent ro is very good but my experience was not good so i have shown my grievance as under:-
1. I have purchase a kent pride plus mineral ro (Vide no kr [protected]) of your company through mr. Pankaj dhingra on 07.11.2019 and same was installed at b-204 apex golf avenue sports city-1 sector-1 noida extension greater noida west (Up) 201306 on 08.11.2019 by your authorized engineer mr. Jitendra against service request no[protected].
2. I have lodged the complaint vide service request no[protected] on 19.03.2019 and same was addressed by your engineer 2-3 times but could not resolved due to unavailability of parts (Filter etc which i don’t known being layman) at your end and services of ro was unattended due to lockdown.
3. In the mean time i have received a massage on 02.05.2020 through sms that “your request[protected] could not be serviced and has been cancelled. For any query or help, call us at [protected] kent” (Copy attached).
4. My ro was not in working condition since 19.03.2020 to till date 02.06.2020 and i have made a complaint again on 28.05.2020 vide request no[protected] and your engineer mr. Anshu was visited on 02.06.2020 and resolved the issue and demanding rs. 500 from me in lieu of change of filter & other parts knowing fully well that mu ro is under warranty and my complaint dated 19.03.2020 was un resolved till date even request[protected] could not be serviced.
5. I have also talked with mr. Akshat katiyar and sunil sharma asm kent ro for not charging rs. 500/- from me when my request dated 19.03.2020 could not resolved due to unavailability of parts (Filter etc which i don’t known being layman) and request[protected] could not be serviced and has been cancelled on your part.
6. Mr. Akshat katiyar and sunil sharma asm kent ro has not short out my problem rather misbehave with me by not solving my problem which cannot expect from reputed company like kent ro for only rs. 500/-.
7. Mr. Pankaj dhingra (Sales officer of kent ro) was also talked with mr. Akshat katiyar and sunil sharma asm kent ro but problem is not sorted out.
8. I have also talked on customer care no in length with madam sunita and mr. Nikhil and my problem was still unresolved. The customer care senior officer has suggested that i may be given written complaint against these officials on e-mail address provided by him.
9. On 02.06.2020, mr. Akshat katiyar and sunil sharma asm kent ro has instructed to your engineer mr. Anshu for removing the filter from ro forcefully at any cost in lieu of not paying rs. 500/- only. So my family members has paid rs. 500/- under protest which could not be payable by us as the complaint[protected] dt 19.03.2020 was not resolved by you with in six moth time and request[protected] could not be serviced and has been cancelled on your part.
10. Instead of satisfying to me, mr. Sunil sharma asm kent ro and anshu has threatened me that if you have not paid rs. 500/- than your service facility of kent ro will be stopped for future.
11. I have spent rs.1350/- for arranging ro water bottle from market due to non-repairing of my kent ro from 19.03.2020 to 02.06.20 and paid rs 500/- only as filter charhe which was not payable to kent ro officialsas no fault of mine in the current situation and your company was not provided service in time from 19.03.2020 to 02.06.2020 due to whatsoever reasons (Or lockdown and request[protected] could not be serviced and has been cancelled on your part).
Keeping in view of above and being reputation of kent ro and customer satisfaction, it is requested that suitable action may be taken against the kent officers mr. Akshat katiyar and sunil sharma asm (Who have misbehave with me over phone) under intimation to me and refund me the rs. 1850/- to undersigned as no fault of mine in the current situation and your company was not provided service in time from 19.03.2020 to 02.06.2020 due to whatsoever reasons (Or lockdown and request[protected] could not be serviced and has been cancelled on your part.) as i have purchase kent ro on 07.11.20219 and filter warranty was six months from 07.11.2019 to 06.05.2020 as per your officer wordings.
Yours faithfully
Sushil kumar
[protected]
Customer of kent ro
B-204 apex golf avenue
Sports city-1 sector-1 noida extension
Greater noida west (Up) 201306
Was this information helpful?
Post your Comment