[Resolved]  Kent RO — Delay in service

Address:

Nagpur, Maharashtra

Machine serial no. KR[protected] Kent RO branch- Ashwadha Communication Shop no.-C-3, 1st Floor, Rajat Sankul, Ganeshpeth, Nr. S.T.Stand, Nagpur-440018 date of the incident - 29 July 2015 I Durgesh Kahar, lodged a complaint for a defect in purifier. I did not received any service till 6 days. On seventh day an engineer came and he detected that one valve is required to be changed. He confirmed that next day he will come with valve and get it changed but, nobody came to resolve the problem. I have called several times and I am frustrated by such service from so renowned company. I bought Kent RO purifier after comparing many brands and I believed the firm but, now I see that after selling the product they are troubling me. My purifier worked properly during first 10 months after that causing issue very often.