[Resolved] Kent RO — duplicate filter

Priyal Pranav Kumar

from New Delhi, Delhi

Address:

CAPT PRANAV KUMAR P-222/4 TARAPORE VIHAR RATNUCHAK MILITARY STATION JAMMU, JAMMU & KASHMIR, 180010

Dear sir,

I, the undersigned one of the customer of your esteemed company state that i had purchased one kent ace water purifier m/c s/n: kr [protected] from kent pune service centre in march 2017.

Kent was working fine till now but when alarm for servicing rang in january 2019, we have gone for servicing options from one of your service partners in jammu as we are presently located in jammu city. The service partner who came in january 2019 for servicing gave us the duplicate filter and charged us rs 6000 and we got to know today when one of your another service partner came today and checked the filter which was not working due to the duplicate filters.

As a customer i strongly believe that this was very disappointing and one should take a strict action against this matter.

Yours faithfully
Priyal pranav kumar

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May 22, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Kent RO Customer Care's response Dear Sir,

Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Apr 21, 2019

Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards
Team Kent