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Kent RO

[Resolved]  Kent RO — Duplicate products installed in my Kent ro during free customer service

My Kent ro product code is 11032.
During free service your representative Pawan Sahu installed duplicate items in my Kent product. Which later on find when next problem arise with my product. This is a case of fraud please take this matter serriously.

Regards
Ravi Kumar Yadav
Bariyawan bazar kajripokra ambedkar nagar uttar Pradesh 224210
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Sep 12, 2021
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Jul 07, 2021
Updated by amit1508 You can call me on [protected]
Jul 13, 2021
Updated by amit1508 This is shameful and disappointing yet no response, no action from team KENT.
I can't believe you people are so lazy on fraud case
Verified Support
Jul 19, 2021
Kent RO Customer Care's response Dear Customer, we are sorry for your disappointment. We are a 100% customer oriented company and this is something we'd never want you to feel about us. Please allow us some time, we'll ensure to have this sorted out at the earliest. Regards, Team Kent
Verified Support
Aug 10, 2021
Kent RO Customer Care's response Dear Customer, we are sorry to know that you feel this way. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern.Regards, Team Kent
Complaint comments 
1 Comment

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Comments

Dear Team Kent, I had post a complaint against Pawan Sahu on 8 July 2021 regarding fraud case of installing duplicate spare parts installed in my Kent ro during warranty period
When I received a call from area manager Mr. Vikas, he told me accept that he can give me a original spare part that to verbally. Not even a single strong step is taken by area manager
I am ashamed and sadddened with your response next time I will think twice before purchasing a Kent product
Also for your information again your scrap ro is not working
Please take action
Reply
Kent RO Customer Care's response, Aug 10, 2021
Verified Support
Dear Customer, we are sorry to know that you feel this way. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern.Regards, Team Kent

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