[Resolved]  Kent RO — elite 1

Address:

New Delhi, Delhi, 110019

We have kent ro elite which is under amc. We have recently changed parts in 17th july 2018 invoice no. V[protected].in oct visit of service engineer, he told us that parts need to be changed again. We are not able to understand why membrane need to be changed this much frequently. On enquiry we were told that kent ro does not provide warranty in our area of nehru place. On contacting customer support we were told that warranty of 3 months exist on every product. There is discrepancy in what your customer care tells and what your engineer tells. It’s ridiculous we should change membrane every 3 months. No one is helping us