Kent RO — Fake parts installed by unauthorized technician

Address:	Lucknow, Uttar Pradesh, 226012
Website:	Kent.co.in

This complain is with respect to a major fraud being carried out by your customer service partners in lucknow.

I has booked the below service request as filter change alarm was beeping on my ro:
Complaint no:[protected]
Registered mobile number: *
Owner: rekha k*
Date & time:[protected], around 9:50 am
Address: *, lucknow

Around 10:30, i received call from kent ro that a technician will be assigned to our complaint and he will visit soon.

After this, around 30 minutes later, a technician (Mahendra pratap singh from regitech aqua pvt. Ltd.) visited our place and informed that 4 filters needed to be changed and it would cost total rs. 3600. We went ahead and everything was done in around 1 hour.

Same day, in the evening, i again received a call that a technician pavan had been assigned to my request. I informed them that the job had already been done.

Now, the next day on[protected], pavan actually visited at our place and informed us that the person who visited yesterday was a fraud and has installed fake parts in the ro.

Ridiculously, he left and cancelled the service request stating that "the customer denied to pay" (As per customer care).

This is a clearly complete fraud which is being carried out by service providers as complaint data is being leaked and fake technicians are visiting even before original technician is assigned to the request.

As a customer, this is completely unacceptable as it puts my family's health (Impure water) and security (Unauthorised people visiting) at risk. Therefore, i demand immediate actions as per below:

1. Official technician should visit immediately and replace all fake parts with original parts. We will only pay the difference in fare from the original receipt (Attached with the email). The original request must be re-opened.
2. A reason must be provided as to why a random person was allowed to visit a registered customer's home and why was the data leaked. What if he was a criminal? Will kent ro be liable?

In addition to above i have been following up and demanding action via all channels like phone, email, social media like facebook and twitter, but nothing is being done about the demands.