Kent RO — false information will not recommend kent

Address:

Kolkata

I called for kent service within my 1 year warranty stating that my filter was not working in lock down some how it stopped working for 35 days.
Asked the person to replace my filter as it’s under warranty he said i can’t change as it’s working now the only thing i can do is wash.
Kent service will said the warranty does carry filter change.

What type of false information you guyz are providing such irresponsible.
Bad experience ever will not recommend any body to use kent.