[Resolved] Kent RO — false promises by kent

Mayank7774

from New Delhi, Delhi

Address:	122010
Website:	www.kent.co.in

It's been almost 6months that i purchased kent grand plus ro and 4-5 days back the cylinders of my ro burst for no reason and there was water all over my place in the night and my refrigerator has stopped working cause of that which is worth 90k.
I had all the faith in your companies product as it's in the warranty but still it has not been fixed. At the time purchase i was confirmed a warranty of 1 year then what is taking your service executive so long?? There has been no support since then nobody is responding.. I want it to be fixed by today or i will be forced to take this matter further for cheating your customers and making false promises and my loss caused by your companies faulty product.
Complaint number : [protected]

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Dec 7, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent

Verified Support

Oct 31, 2018

Kent RO Customer Care's response Dear Sir,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm regards,
Team Kent