| Address: | Hyderabad, Andhra Pradesh, 500049 |
| Website: | Kent |
I bought Kent inline gold on 28-July-2016. I called the Kent sales contact number and after few phone calls, same day, the unit was installed. That's the only good thing happened in this entire incident. Two persons from 'Sri Balaji Water Purifiers' came to install the unit.
The unit was installed on a wall which is earmarked for water purifier. The self proclaimed professionals did not install the unit properly and as a result, after 3-5 days, the unit fell down. We mounted it on the platform and reconnected only to find it to be leaking. I called customer care, the technician (Ramesh) came next day and told that the float valve gone bad. He told the float valve is not in stock and will take a week to arrive and will be charged. I told I am not going to pay for it. He said he will order it and meanwhile I can talk to the agency about the price waiver. I called agency and informed the same that I will not pay for the float valve because it is gone bad because of their faulty installation. The agency said they will look into it after the spare part arrives. Meanwhile, Ramesh did a temporary fix to get the unit running. After temporary fix, we noticed a crack in upper part of the storage body, preventing full capacity water storage. We decided to look into it after installing float valve.
The Agency never gave any update on the status of the spare part. I had to followup every week for the spare part. In between, I had to complain one more time to customer care as directed by the agency (here I guess that the agency did not order the float valve in the first instance). Finally the float valve arrived after more than 6 weeks. After that, again after 2 weeks of followup i.e. after 8 weeks of original complaint Ramesh came to install the float valve.
Ramesh said that his agency asked to pay for the float valve. I flatly denied to do so. I called agency and asked to fix the float valve and the body at their cost as all the mess is result of their faulty installation. After few phone calls with various people from agency, I gave a deadline to respond else to take the matter up.
Agency did not respond within deadline, so I lodged a complaint on Kent website but received no response yet. It has been a week and this is pathetic.
All the problems because of callousness of so called professional installers.
Agency is not taking its responsibility and is poor in its customer service. Over and above, Kent is responsible for everything but even their callousness is evident in not responding my complaint on their website. Their customer care is superficial and merely handles through SMS.
Was this information helpful?
Post your Comment