[Resolved] Kent RO — Faulty replacement and no response

Ranganath Banerjee

from Chennai, Tamil Nadu

Address:

600044

Recently I got RO and other cylinders replaced for my Kent Grand water filter. However; within one month, cylynder / some parts inside started leaking badly and the filter stopped working.
Inspire of calling the local customer care repeatedly, no one came to replace. Its been 2 months now. I am fade up and don't know whom to contact..
Please help.
Model: Kent Grand RO+ UF+ UV
Machine no KR[protected]

Name: Ranganath Banerjee
Mob[protected]

+1 photos

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Oct 20, 2016

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

Kent RO Customer Care's response Dear Mr.Banerjee,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

warm Regards,
Team Kent

Verified Support

Sep 19, 2016

Kent RO Customer Care's response Dear Mr.Banerjee,

As per telephonic confirmation, your ro system is working now. We have forwarded your valuable feedback to our concerned department. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

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Comments

munireddybm

from Bengaluru, Karnataka

IAM NOT ABLE TO RECTIFY A SMALL PROBLEM BY YOUR BANGALORE, FRANCHISE SERVICE PROVIDER (RAIN DROPS SERVISES). AND I BOOKED COMPLAINT TRU MO [protected] TO RESOLVE TODAY ONLY. NOTHING HAPPENED. MY MO NO [protected] E MAIL [protected]@yahoo.com.
first remove your service provider you may get good name