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Kent RO

Kent RO — Filter change alarm

Address:Visakhapatnam, Andhra Pradesh, 530013

We purchased kent supreme mineral ro on17-6-14.Only two persons in my family are drinking that water.Till now no filter change alarm.Now is it requred to change filter .If so what is the total cost.

The above message was sent to kent services.They are responded as below.Dear customer
Your request[protected] is registered with us. Engineer would be assigned soon. Estimated service charges rs.300.00. Actual charges may vary. Call on [protected] for further enquiry. Thank you. Filter change alarm is suppose to come after warranty pirod only.There is no other method to know the quality of water.
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Comments

Dear Sir,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent
Reply
I have purchase kent Ro on 22september 2015 and now water did not get filter in previous month(april16)so I call the customer care he place engg. previous month he has clean filter but after 15 days same problem occur then again I call customer then he has told me that your filter is to be Replace but I am asking that it is in warranty every body has told me that this is not come in warranty.in your warranty card there is no mention that is filter is not come in warranty and also no Alarm is given.
so, kindly resolve this.
Reply
Dear Sir/Madam,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent
Reply
Dear Mr.Narayan,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent
Reply
i bought kent pearl around 8 months back and this is the 4th time i am calling service guys.Now they are telling to replace the filer which was changed by earlier service guy and asking cost.still it is in warrenty period 1 year, but service guy told for filter warenty for 6 months only
[protected]
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