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Kent RO

[Resolved]  Kent RO — Frequent malfunction of kent ro system

We are facing frequent breakdown of our kent ro system, (kent grand plus mineral ro). The equipment is giving us a tough time since the date of purchase i.e My 2015. I think even service engineers from Aquatake Service Centre point are not able to service it properly. The pipeline connections inside the machine got detached 5 times within a period of 1 year and 2 months resulting in breakdown of the circuit system. Every time a complaint is lodged, service personal attends to the problem but the same problem occurs again and again after every 2 to 3 months.

kindly try to solve our problem.
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Sep 23, 2016
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Aug 18, 2016
Updated by G Chakraborty I am having having a worst experience with the kent RO purifier purchased by me during May 2015. The machine is giving problem on a continuous basis and I have been forced to call the service personal every now and then resulting in unnecessary expenditure. Every time the machine goes out of order, the nearest service provider, Aquatake Service Centre is contacted and every time a different service personal is sent for repair work. But after few days the machine gets out of order.

I request you kindly take up the mater with the service provider, Aquatake Service Centre, so that the problem may be sorted out immediately or I shall be constraint to take up the mater with the consumer forum.


Goutam Chakraborty
K. D. Tower
B-31, Satindrapally
Brahmapur (Near Sukur Ali Tea Shop)
Kolkata-700084
Verified Support
Aug 19, 2016
Kent RO Customer Care's response Dear Sir,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent
Verified Support
Aug 23, 2016
Kent RO Customer Care's response Dear Mr.Chakraborty,

We tried to contact you several times on your given number but call was not responded, may you busy that time. Request you to please provide alternate contact number to us at [protected]@kent.co.in We will get in touch with you at the earliest.

Warm Regards,
Team Kent
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