Kent RO — Grand Star ZWW MRO

Address:

Kukatpally, KPhB, Hyderabad-72

We purchased the product 6months ago. Suddenly RO water flow became low. I submitted a service request with a visit date for 2 days later as we had some work. But today water output completely stopped. The Kent app didn't allow me to change the service visit date or cancel or submit a new request for urgent visit. I called the vendor who sold the product. They said the service case is not assigned to them yet. And since the product is under warranty, I have to call Kent customer service. I called the Kent customer service. They said that they cannot manually change the visit date nor assign the case to the vendor. They said they can only highlight that the case is urgent. It has been 4hours and I have called 4 times already including escalation level 2 number, but it hasn't been assigned to a technician yet. The person on the level 2 line was quite rude too saying he cannot do much except urge the vendor to service without waiting for the case assignment. But Vendor is not budging. Meanwhile I am wondering how to manage without drinking water until someone from Kent addresses this issue.