| Address: | Vill and post office -BALLAVPUR |
Sir,
It is very unfortunate and very disappointing that undersigned faced repeatedly poor service from your end.A service request was generated by undersigned at 3 pm yesterday.to attend my Kent Ro water purifier as machine not getting ON which under AMC since 6.6.2022.But since AMC taken from your nearest service dealership.located at ASK, ASANSOL, WEST BENGAL.as mentioned, your service owner at ASK, ASANSOL repeatedly harassed to undersigned.Even undersigned personally informed over phone service dealer owner of ASK, ASANSOL to attend my call on priority as water storage tank became empty since yesterday due to machine out of order but till that time none was attended my call however service technician as assigned today call undersigned mobile number at 11 am to ascertain what problem faced and same briefly told by undersigned.
Dear Customer,
Greetings from Kent!
Your request[protected] is assigned to ARINDAM-[protected] Engineer will visit on 09/10/2022 tentatively at 04:30 PM.
Please use registered number to contact him.
Thank You.
So I therefore request you please escalate my issue on high priority to attend tomorrow by 12 pm.otherwise a consumer complaint shall be lodged against Kent RO with a copy to social media for such harrasment.
Regards
SUJAY KANTI DAS
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