Kent RO — Harassed by Kent service center Rain Drops Service (Bangalore)

Address:

Bangalore, Karnataka

I requested for a service visit for my Kent Grand+ RO Purifier in March 2015 as the water was not tasting fine. After repeated cancellations of service visits from the dealer, the service guy arrived 5 hours late for the appointment. He replaced a membrane which was replaced 6 months back by a different Kent dealer saying it has gone bad as it was made in 2011!!! Basically the last Kent dealer had replaced a used membrane in my machine - another Kent greatness. He noted that the pump has gone bad as well and told me a hefty price (around 4000) for it and said that I should go for AMC as all other membranes will also need replacement within a year as they have a life of 1year. On the bill, he noted that the Pump replacement is pending as he was not carrying the part. Since then nobody has turned up and even after repeated calls Rain Drops Service did not take any action. On today's call, I asked 7 times from 4 different people about the part being available only to hear the only English statement that the people there knew - Sir what is your address so that I can send the person for service only. Now that Rain Drops Service has got the AMC money - 7500 rs - they are not willing to repair the machine. Kent is a piece of junk that no one should buy. The machine costs 16000 odd and then there is repeated expense of some 4000 odd every year. My intended resolution is to have the AMC money back so that I can throw this junk out of my house and get a Water Purifier that works.