Dear Sir/Madam,
I am totally harassed and frustrated with KENT after sale service. I have kent grand plus ro water purifier. As after installation i have raised tickets 4-5 times for services. But every time it's assigned to local service engineer Mr. Priyotosh [protected] and despite of my multiple call to him he never visited for resolving the issue. More surprisingly every time without even his visit the tickets get closed automatically. My last case I'd is[protected]. I made complain regarding the issue over the telephone to KENT customer care, they assured me this will be escalated and a new request was created. But this time also I got message that the issue got resolved without visiting the product. Do the needful. My product screenshot is attached.
I talked to customer care executive and during that a new case I'd was generated. As I have extended warranty everytime I raised the request through app to get free service. As the I'd [protected] was created through call, cancel this and let me create a new case through app and ensure that I get service.
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