[Resolved] Kent RO — high maintenance cost - kent ro superstar
V
vivekforu
from Delhi, Delhi
I bought kent super star ro in 2017. I was not informed by the seller about the high maintenance cost. Every year filter change takes 4k to 5k. Amc cost is extra. This is almost half the cost of ro. It is very high maintenance cost. The ro stops working suddenly with a beep sound with no warning and requires filter change. This sudden need of service with high cost makes it a poor product.
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Mar 2, 2019
Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2019
Kent RO Customer Care's response Dear Sir/Ma'am,
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in or call us at +91-[protected].
Regards,
Team Kent
Verified Support
Jan 28, 2019
Kent RO Customer Care's response Dear Sir/Ma'am,
Apologies for the inconvenience. We have forwarded your service case id[protected] and our service team will get in touch with you shortly with an update on this concern.
Regards,
Team Kent
Verified Support
Jan 29, 2019
Kent RO Customer Care's response Dear Sir/Ma'am,
As discussed your product is working fine. Please let us know in case you need any further assistance.
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