Kent RO — I am showing them the bill but they are still asking for Warrant Card which I dont think I ever got it

Address:

Rourkela, Odisha

I purchased Kent RO in 2019 from reliance digital.

First year service was covered by reliance digital, From second year Kent is servicing. They have been servicing for 2 years. Suddenly in the app the purifiers buy date changed to 2009 and my warrant shows as out of warranty where it is clearly for 4 years. I am showing them the bill but they are not ready to accept it where they can easily track from serial number and my past service history . The customer care shuts the case rudely.

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Dear Customer,

We apologize for the inconvenience caused to you. As we already inform you to share warranty card snapshot so that we can assist you better.

For further assistance kindly contact to our Kent customer care helpline number [protected].

This is final resolution from our side.
Regards,
System Admin Team