Kent RO — Kent failed to replace rubber beading

Address:

111, Sai Ram Residency Gopasandra, Sai Ram Residency, Gopasandra Village, Muttanalluru post

Small insects are getting inside the water tank of my Kent RO, because of this i have to clean the tank every alternate day. The issue has been raised several times with customer care, some technicians attended and informed us that the rubber beeding attached to tank not available as spare, advised us to buy the whole tank which is in very good condition. It is absurd that the company is advising the customer to buy a major component when a minor component is not available as spare.