[Resolved] Kent RO — KENT Grand+ (new model) water purifier , capacity 9L.

B K Manna

Feb 4, 2022

Address:

QUEST RESIDENCY BLOCK-1, Flat no. 110E, HIT College Road Ranichak, Mouza Hatiberia

The moulded plastic part of the body at back side, responsible for hanging the machine on wall broken (both two nos, ) and the whole machine fell down on the floor. Information given to the Dealer who sold me that m/c (through phone and photos through what's app) not shown minimum responsibility to visit the machine at site. I have purchased the machine on 27.07.2020 just before one and half year back. He told me to plug the machine and on placing on a stool.
I am surprised regarding the quality of the product. it is made/ designed for hanging on the wall but not satisfied. it fell down.
I am attaching bill and photos for your reference and suggestion what I will do now?

+5 photos

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Mar 11, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Verified Support

Feb 08, 2022

Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Team Kent