[Resolved]  Kent RO — kent grand star replacement

Apr 16, 2019

Updated by ecosafe Any updates ?????

Apr 16, 2019

Updated by ecosafe Zonal officer from Kent RO called me up. He spoke very rudely and was trying to defame. We are already undergoing Mental Agony after buying this Kent RO which is not working for past 10+ days and we have registered complaint.

Kent team came yesterday to remove the machine and took the machine. Later in the evening, came with a machine claiming to be new without a carton box. When enquired Kent team mentioned that only items shared can be replaced . Parallelly when enquired with customer care - they informed not to accept the machine if that was without carton box. Not sure as to why the team took only machine without asking for Guarantee card / carton and how come new machine can be delivered without Guarantee card / carton.

Without solving this issue, Zonal officer himself speaks rudely supporting their team. Moreover he claimed that Mr.Senthil Murugan is not a dealer and is a KENT employee and he cannot sell Kent RO machines. Attached are the images from Kent App and Kent messaging system which lists Senthil Murugan as a dealer without address whereas other dealers have address.

I’m afraid to talk to this team anymore who are threatening, rude and trying to blame others for their mistakes. Please refund the amount for having such a bad customer experience ASAP. Please take the carton box (that was torn down by the person who came for installation)/Guarantee card .

Apr 29, 2019

Updated by ecosafe I have not yet received my refund . Kent happens to have closed my customer care complaints. They owe Rs.20, 500 and they are yet to refund the amount.

There is no response on Kent service customer care number and also sales customer care number.
I have emailed to both [protected]@kent.co.in and also [protected]@kent.co.in, no response there as well.

On 26/04/2019, Lucky electrical and electronic person called me and mentioned he will courier DD in my name deducting 400rs (DD for 20, 100Rs).
Today morning ( 29/04/2019) he mentioned Chandra Mohan, Kent area manager will collect DD from him and call me directly to hand over DD.

Today evening(29/04/2019) he is stating Kent company asked him not to courier and Kent company will collect the DD from him. On enquiring about mentioned Chandra Mohan, he states he doesn't know. He also added stating Kent company informed there are few more spare parts of Kent left at my resident and Kent wants to come collect the remaining spare parts in exchange of DD. Could you let know what are those remaining spare parts to be collected ?

There are different stances used at different times even by your distributors. Could you please update on the refund status and when DD will be handed over to me

Apr 30, 2019

Updated by ecosafe Any updates ?

May 01, 2019

Updated by ecosafe I called lucky electronics who contacted me. He mentioned he will return DD to area zonal manager Sanju Mohan.
I haven't heard from Kent on any updates. Calls to Kent sales and services are not attended and are being directed to bhairava agencies technician.
It's close to a month now after team took the Kent grand star. I am yet to receive my Rs.20500

Details of distributor who called me:
Lucky Electrical & Electronics

3/293, Periyar Salai, Palavakkam Kuppam, Palavakkam, Chennai, Tamil Nadu 600041
[protected]

https://g.co/kgs/4Lh9gj

May 02, 2019

Updated by ecosafe It's more than 1 month after my machine has been removed. My registered request to Kent service and sales customer service phone numbers are being cancelled.
Email to Kent customer care are not responded.
I'm wondering if this is a company in first place. Why would someone have such a pathetic and illegal customer service at the first place.
I can't tolerate this further.