[Resolved]  Kent RO — Kent pearl filter kr [protected]

Address:Chennai, Tamil Nadu, 600010
Website:www.indusenviro.com

I am finding frequent replacement requirement of pre-filter, sediment filter and carbon filter. After purchase of the kent pearl filter, within 2 months, the feed pump failed, but fortunately agent replaced on warranty coverage. Now i have entered into amc w. E. F today and annual fee charged is rs 5500 (4 times replacement of pre-filter, 1 time sediment filter, one time carbon filter and one time ro membrane; and any other parts failure it will be extra).

The service engineer has not checked effectiveness of ro system delivery. As per my assessment, the rated pump capacity is 1.6 litre/minute, against this the permeate production is 0.125 litre/minute and ro reject is 0.5 litre. Minute. As part of amc, he has already replaced 1 pre-filter and 1 sediment filter. I am not sure after such replacement, the above ro performance is ok.
I am bringing this information to kent management and will keep track of amc service and how they protect kent brand name. Hope somebody in kent management will look into this service capability and advice me whether local service engineers are adequately trained to back-up the product delivery system
Kuttiappan
3d sunflower apartments
Old mandapam lane, kilpauk garden
Chennai - 600 010
[protected]
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Nov 19, 2016
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2016
Kent RO Customer Care's response
Dear Sir/Madam,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent
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An unwanted tune is heard after water refilled. annual maintaneance is urgently required

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