Kent RO — Kent Prime Failure

Address:

Mohali, Punjab

I got new Kent prime in April and within one month I start getting water full of metal particles which eroded from the metal tap, I talked to the retailer(Bharat Electronics Sector 35 Chandigarh), to the sales man which was present at his shop at that time and the service head but nothing worked. Retailer said I can’t do anything as you are the first one to complain, salesman said I can’t do anything I am a salesman not responsible for all this and Service head(I guess Harpreet or Manpreet) all I can do is replace that tap rest you can do anything you want. If tap turned out to be of such a poor quality that showed within 1 month from buying then as a customer how could I not be worried about kent prime whole as a product. I even have the photographs of water containing metal particles in it, I am really disappointed with the ways things were handled and with the service provided. Thanks Shiraj Gakhar [protected]