[Resolved]  Kent RO — kent prime m/c s/n:kr[protected] defective product

Address:

New Delhi, Delhi, 110075

Service is pathetic, ro is not working since starting, even alarm system doesn't work. Company is selling products with fraud promises. I complained several times but they only trust their engineer who always lies and protects the company as well, 0% customer value. Frequent costs.
1. Filter candle wasn't replaced when filter was on warranty even it was not working. 2. Engineers ask for external candle to be installed for better performance which company denies.
3. Had to buy water from outside for weeks, maintenance is very high, even bought amc now engineer says both membrane and candle to be replaced where only candle was to be replaced as per earlier one.
4. Engineer asked 3 to 4k for replacement of membrane because of his negligence if he would have replaced candle earlier.
5. I can't afford to waste more time on this product complaint, even filing complain engineer closes the case i denied for otp share but he said i will close myself then.
I won't be buying kent ro and convey this everywhere possible, request you to please take action else planning to file a case in court for fraud promises against the company as well as its ambassador.