Kent RO — Kent Prime TC -Regarding unethical behaviour

Address:

Near Charampa Railway station ,Bhadrak district.

I have purchased Kent Prime TC on Dt.[protected] from Isha water tech, Matiapada, PURI, Odisha.Just 6 months before I called the service person of Kent at Bhadrak, Odisha to change all the filters as the water from kent tested bad.I am an allopathic medical officer and staying at my Govt. medcal quarter at village Tihidi.Tihidi is a block of Bhadrak district, state-odisha.The service person of kent of Bhadrak district changed all the filters and took Rs.4000/- from me for changing the filters.He gave his mob. no.[protected] and told me to call him if any bad taste of water arises.Now I got bad tase of water and after this the machine is not working also.After calling him repeatedly, the service person is not responding and not picking up the mobile also.I am a doctor working in a remote place like Tihidi.What punishment should be awarded to him?