Kent RO — Kent r o system under amc

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110049
Website:	www.kent.co.in

Dear sir,

I made complain on 23-may-2016 vide complain no[protected], complain has not been resolved, whereas i received an sms at 1:26 pm on 24-may-2016 which states as follows:

"dear customer
Greetings from kent
Your request[protected] is resolved. You have rated the service as good.
Thank you, tnc apply"

And another message:

"dear customer
Greetings from kent
In reference to your request[protected] give us a missed call on [protected] if you are unsatisfied with the service. Thank you"

The complain has not been resolved though their representative do visited twice and started to say that though the machine is under amc but some parts which are not covered under amc needs replacement and will cost another 1700 rs. On receipt of their message i gave the miss call at 1:27 pm their above mentioned number and later on called their helpline number [protected] at 1:33 pm to bring the matter to their notice, my call was transferred to a senior, who kept me on hold for more than 10 minutes and after holding for long ultimately the call got disconnected.

I called up their head office at noida, who suggested me to call mr. S. S. Chauhan, gm, service @ [protected]. I tried to call him up several times but he is not picking up the phone. I messaged him twice but even those are lying unattended.

I wanted to know the details of nodal officer, customer services of their company from all the above called numbers but it was not provided to me.

As such i request you to find out how can this company can conclude themselves without resolving the issue that their services were good and how long a customer need to suffer even after paying them full in advance for their amc charges?