[Resolved]  Kent RO — Kent ro customer care and their asm neither listen to their customer nor try to solve customers problem

Address:	Gurgaon, Haryana, 122002
Website:	www.kent.co.in

Dear sir/madam,

I am having a kent pearl ro purchased around two years back.

6th-feb -16 : it's ro membrane including other filters were changed
Edimentation filters were changed after this membrane change..
11th-jul-16 : it's carbon and sedimentation filter was changed
24th-sep-16 : a complaint was raised as my machine had noise and vibration, engineer visited and he said that machine is old that's the reason you hear noise and vibration and adjusted a piece of cloth between the part making noise and filter's body to reduce the noise and vibration.
1st-oct 16 : the noise and vibration suddenly increase and i again raised a complaint, then an engineer came and fixed the actual issue, so the engineer who came on 24th sep couldn't diagnose the problem
2nd-nov-16 : my ro again stopped working, i raised a complained and engineer diagnosed that the membrane was broken because of water pressure in your area and mentioned that i need to pay for it as membrane's warranty is just three months only..
Meanwhile i called up customer care twice and each time my call was disconnected by them without completing the conversation and there was no call back from their side..
6th-nov-16 : i spoke to customer care and informed him of the problem and pointed out that there is a nozzle to increase/decrease water pressure in ro inlet and it's adjusted by engineer only at each instance when service is done then how it is the fault of engineer who inadvertently increased the water pressure, so company should bear it's cost, the customer care connected me to mr. yadav, asm of my area who started giving a different reason and when i protested he mimicked me and disconnected the call. when i raised it to customer care supervisor he informed that he cannot do anything beyond this point.

I am shocked by such unprofessional attitude of the kent ro asm of sushant lok gurgaon area.

I humbly request you to please get my yearly amc amount refunded as i am not getting the services against my amc.

Please let me know if in case you need any other details from my side in this regard.