[Resolved] Kent RO — Kent ro dealer new guru battery technician provides out of guarantee filter parts

Ekta Chhabra

from Mohali, Punjab

Address:

Chandigarh, Punjab, 160036

Hello sir,

I called New Guru Battery (located in Phase 1 mohali - Plot 47, Punjab), and this lady sent a technician Umesh who asked me for wasted filter parts and told me that he will replace these parts in some Kent RO which would be in guarantee period.
This is how your technician provides service for guaranteed period of KENT RO's ??????

Very disappointing for such a big brand.

They are just fooling people, i dont know how they are given authority to trade in the market.

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Nov 15, 2016

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2016

Kent RO Customer Care's response Dear Ekta,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent

Verified Support

Nov 16, 2016

Kent RO Customer Care's response Dear Ekta,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm regards,
Team Kent