I purchased Elegant Plus in November 27th, 2020, during the Covid-19 pandemic. Right after the installation, the technician found a problem with one of the filters. I asked him to replace the machine as I was not willing to install a faulty machine. I called the sales person also to replace the machine. Even after several calls, they didn't replace the machine, instead replaced the faulty filter and completed the installation. Cast Number :[protected]
Just after 2 months (10th Feb 2021), I had to book a service call as the water flow through the waste pipe reduced. Case Number :[protected].
Again in May, water flow through the waste pipe reduced. Called Kent customer care, logged a service request on 11th May, case Number :[protected]. After the service the taste water completely changed and it was taking almost 3 hours to fill 8 liter tank. Called the customer care and logged another service request on 13th May (case Number :[protected]. A different technician came and changed a filter.
Again in June, water flow through the waste pipe reduced. Logged service request[protected] on 12th June. Service was done on 14th June.
Today, on 5th July, the machine has completely stopped filtering water and water flow through the waste pipe reduced.
I had to allow several technicians multiple times to enter my house to service a faulty machine during Covid-19 pandemic within 6 months of buying a new machine just because KENT didn't replace the faulty machine on the day of installation and let their customer suffer.
I want a refund or a complete replacement of the machine. Requesting an immediate action on this matter. Was this information helpful? | 
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