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Kent RO

[Resolved]  Kent RO — kent ro filter burst

Address:Pune, Maharashtra

My kent purifier filter has burst within 5 months and there is noresolution. Customer care is extremely rude and say whatever you want to do you do, we can not do anything about it. If you want you can stop using the filter (Cost 18k). I have spent more than 10k in last one year on parts and service. How can the body of the filter burst. Have the started manufacture so sub standard product?
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Jun 30, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
May 28, 2019
Kent RO Customer Care's response Dear Sir,

Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent
Verified Support
May 30, 2019
Kent RO Customer Care's response Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent
Verified Support
May 30, 2019
Kent RO Customer Care's response Dear Sir,

Please ignore the previous reply. Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent
Verified Support
May 30, 2019
Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent
Complaint comments 
1 Comment

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Comments

For service, received OTP NO- 77556 date 17th May 19, your Technician took RA- 300/-(Three Hundred) from me. Why ! wrote to me reason.If, changed candle, how much will charged. please, sent to me information an early.
Reply
Mahendar prasad bakshi's reply, May 20, 2019
you have given 4 years service free through mobile register number then why are demanding cash for RS-300/- for service charge and taken cash, technician NO is 9748216711.Please, solve this problem and write about filter candle price also.
Kent RO Customer Care's response, May 29, 2019
Verified Support
Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.

Regards,
Team Kent
Kent RO Customer Care's response, May 30, 2019
Verified Support
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

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