[Resolved]  Kent RO — Kent RO machine no KR[protected]

Address:

Ghaziabad, Uttar Pradesh

Dear Manufacturer For last 3 months the machine is not working properly, TDS increases automatically where as there is no change in inward water supply to the machine, Appx 2 months ago, The service engineer reported damage of membrane & filters and asked to change it, we okayed for the same, and incurred expanses of Rs.3600 / No warranty card of membrane given . Now after a gap of 2 months from change of membrane, we requested to recheck the machine as it was giving TDS of 240 and flowing continuous water from waste pipe even after cut off and switch off, for this visit again charged Rs.300 but problem not resolved, Now Today, the engineer again visited and asked for change of a part for which he charged Rs.295, , , , , , But even than the machine is not functioning properly, with his this visit the machine started a new problem, , , it keeps working even after tank full along with the problem as explained in above para, One thing is clear from the facts that either the service engineers are not capable of providing service or the brand has issues in machines, in both cases Im feeling looted, Request you to take appropriate action to resolve at earliest, regards Vinod Yadav [protected]