[Resolved] Kent RO — kent ro - received fake product

Deepti Vijayaragavan

from Chennai, Tamil Nadu

Address:

605013

Bought kent ro purifier from vasanth and co, pondicherry. At the time of purchase, we had regular follow ups and demos from kent technicians and marketing ppl, mr. Sirajuddin. After purchase, purifier stopped working in 10 days. Kent team added an additional carbon filter but even that didnt help. Reached out to them today, but no proper response. Pathetic service by kent and vasanth nd co. My parents have become sick after drinking impurified water. I would like to escalate this and receive replacement for the product.

Was this information helpful?

No (0)

Yes (0)

Feb 6, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2018

Kent RO Customer Care's response Dear Deepti,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Regards
Team KENT

Verified Support

Jan 04, 2019

Kent RO Customer Care's response Dear Deepti.

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Please feel free to contact us in case you need any further assistance.

Regards
Team KENT