[Resolved]  Kent RO — kent ro service issue. kr[protected]

Address: Faridabad, Haryana, 121001

Hi team

I a buy kent super plus ro from a air-force canteen as my grand father is an ex service man (Central government employee) at rs 10250. Today i called a customer care a book a service, your executive ask that some parts are not working, so we have replace those parts and it will cost 2700 rs, after that he called some guy and told me that some more are not working now it will cost you around 7000 rs.in only 1 year all the parts are stop working what kind of machinery you are providing to the customer. How its possible all pats are stop working in 1 year. We are out india from last 3months dec, jan and feb as i'am deputed to some onsite work. We hardly use your ro, in 1 year are most time we are not india due to onsite work. Before that i also complaint regarding the same ro and same issue. Your executive fooled us and that ro is working properly there is some problem with switch board and plug and ask ur electrician to change that. After we (Family) went for out of india. Now suddenly all the parts are not working. Please look into the matter seriously and give me proper resolution and replace the machine.