[Resolved]  Kent RO — kent ro servicing by alex home appliance

Address:

Kolkata, West Bengal

we have done the AMC with Alex Home appliance, And this is the 3rd renewal which has been made. There was no problem in the initial period. But since the last renewal which will be around 7-8 months back, one Mr. Sukumar has been assigned the job by the company. And I started having one of the worst experience with kent RO system. It has malfunctioned more than 7-8 times in this period. And whenever this gentleman has attended the job, he has never got the job card or has got signed the completion job sheet ( may be only once it was done). Whenever he has changed any parts, it has always been doubtful. Moreover his attitude and way of talking is very rough and not at all acceptable, as complained by my wife. The matter has been brought to the notice of the office, and plenty of time request has gone to change this person but to no affect. I have tried phone number of Mr. Sanjay Bagchi also, but he has not respond to the call. Just wanted to know whether we have made a blunder by buying kent ro system. If that is the case then I need to share this with other flat mates which is around 1650 flats in our society, " South City". As per this gentleman, he has got all the jobs signed, which is not the case, which means that the signature has been forged. ajay agarwal [protected]@gmail.com