Kent RO — Kent RO supreme Reinstallation

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Customer care

I made a complaint on 27.05.16 for reinstallation of my Kent RO supreme (machine no. KR[protected]. Kent technician Mr Manish visited my house in Noida on 28.05.16 and reinstalled the system but since TDS was found high, he opened the system and tried adjusting the TDS. While adjusting TDS, beep sound started coming and machine stopped working. He tried the locate the problem but could not and hence referred the matter telephonically to his senior Mr Pandey in Noida who promised to depute senior technician by 5:00 PM on 28.05.16. However, Mr Manish charged Rs 500/- for installation of system but I wrote the entire problem in the job report. In spite of repeated follow up with Mr Pandey, the technician did not turn up. Again follow up was maintained with Mr Pandey on 29.05.16 but since he did not depute anyone. Since, the problem could not be resolved, I have again registered the complaint today on 30.05.16. But I am really disappointed with services of Kent and want to escalate the matter to higher up in Kent. Please provide mail ID of senior most person in Kent to take up for such casual approach by Kent service dept.