[Resolved] Kent RO — kent ro water purifier grand plus model : issues with duplicate filters and service

Sandhya Jagatap

from Bengaluru, Karnataka

Address:

Kadubeesanahalli,, Bangalore, Karnataka, 560103

Hi,

Since our 1 year warranty has completed for kent ro water purifier grand + in dec 2018, we have spent around 8000 rs for filters, everytime the product has some issue, the service person comes and says change filter.
We changed the entire set of filter once for 5000 rs and then after a few months in month of may 2019, we replaced ro membrane for rs 2800.
Kent service person from some local service agency put in some unbranded membrane, when questioned he said we should not have any issues.
Now again one week back we got the alarm for filter change.
When asked the service person is asking us to change filters.
Kindly help. This is too much to bear for us.

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Aug 23, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Kent RO Customer Care's response Dear Ma'am,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in. You may also call us at +91-[protected].

Regards,
Team Kent

Verified Support

Jul 23, 2019

Kent RO Customer Care's response Dear Ma'am,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent