[Resolved] Kent RO — kent rp | |
Hi kent service, I having kent ro since an year, when i see the service is due for my ro i have called kent service center and raised a complaint for servcie. Later on someone (Nagaraju : [protected]) from kent called and said he is calling from kent and he will be coming to my home for providing service. I have accepted and he has come to my home on 6th april and the did some service and also offered amc saying it is from kent. He has collected rs. 8500 from me saying it is an amc from kent for 2 years. Now my kent ro is not working properly, and when i call kent they are saying i don't have amc with kent and it would be charged as the amc i have taken is from third party. How come thrid party service guy know about my ro service with out saying him my number and how can he offer amc without having proper permission from kent. There is clear fradulent business acitivies happening in your service, someone is leaking all the numbers to 3rd party and then they are looting money from innnocent customers in the name of kent service. I request you to replace my kent ro as it has now purely damaged because of pure negligence from kent or provide proper amc. Pelase find the attached amc copy which has provided by indus aqua solutions. Please take immediate action on this fraud and save innocent customers. I will definetely go to consumer court and escalate this to next level if this is not resolved with proper measures. I have proper cc footage of this guy who has come to our gated community which is of 600 villas size and all of them has kent ro intalled provided by property seller. Villa visited person name : santosh, ph : [protected] Indus aqua solutions owner name : sravan, ph : [protected] Was this information helpful? | |
May 30, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Apr 28, 2019 Kent RO Customer Care's response Dear Sir, We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly. Regards, Team Kent Verified Support Apr 29, 2019 Kent RO Customer Care's response Dear Sir, As per update received from our service team your ticket has been closed. Regards, Team Kent | |
2 Comments | |
Comments
Please provide me the the information that as per photo uploaded membrane and other parts price are ok or not. If not what action will be taken against the service engineer. How can i beleave that the parts which are replaced are original?
Reply
Hi sir,
kent ro representative didn't resolve the issue of purifier and it is still not running properly in 15 days . he charged high for filters and other parts.what kind of service is that . its like money eating.
kent ro representative didn't resolve the issue of purifier and it is still not running properly in 15 days . he charged high for filters and other parts.what kind of service is that . its like money eating.
Kent RO Customer Care's response, May 6, 2019
Verified Support
Dear Sir,
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent
Kent RO Customer Care's response, May 10, 2019
Verified Support
Dear Sir,
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards,
Team Kent
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards,
Team Kent
67%
Complaints
3007
Pending
528
Resolved
1842
View all 3007 Kent RO reviews & complaints
View all Kent RO contact information