[Resolved]  Kent RO — kent service provider are not coming to for service in my house as I tried to contact them so many time but they are not replying

I have purchased Kent ro water purifier on 15 April 2018 and now my product is in warranty period and some days back I was facing water leakage problem in my Kent ro so I register a service request throught Kent website to visit in my home and repair the product
Next day the creative services for service
(4094415 \16 [protected] [protected]) which is in Raipur called me from this number ([protected]) and told me that your ro Kent machine can not be coverd into warranty as you have repaired at with a local technician as if you want service you need to pay for it
When I asked them from where you got this information they told me that they got a call from this number ( [protected]) as he inform . When I call back in the same numbers to know what's the matter he told me that he has not told to anyone about this and also he has not visited I my house once also.
Aftee then when I again call the creative services delar he told me that its not their concene I should contect to customer care and his behaviour was very rude thowards me
After then again I call customer care rewarding my complaint status they told me that you have repair your ro with local technician so now your ro will not be coverded into warranty so I told that that's not true and also ask them to talk with senior manager after talking them they told me that their was a misunderstanding with the delaer so you have to face this issue now the technician will visit you house Tommorow and your machine is still in warranty period. Now it's almost 3 days completed no body visited I my house and I am still facing the same problem. So pls help me in this