Kent RO — KENT SUPER+ MACHIENE WAS NOT WORKING PROPERLY & FREEGUENLY REPLACEMENT OF ALL FILTERS.

The Manufacturer. This is to your kind notice that, as one of your customer, I am forwarding the below said issues against your Mineral RO Water Purifiers. KENT SUPER+ SERIAL No.KR[protected] was purchased on 19.7.14 and it was installed after 10 days by your Authorized Service Agent BSM ENTERPRISES, Choolaimedu, Chennai. Your Service Agent every time insist to fix one extra filter, what is the necessity of the same? If it is important, why this is not come along with your machine pack. I had a complaint to your service agent for slow filling of water and more reject water. They attended and advise me to replace Sediment & Carbon filter with cost of Rs.800/- (It is happened within the Warranty Period, but no Free Replacement as against your terms & conditions of Warranty). Finally I brought those filters by their Cash Bill No.3062 dt. 21.3.15 for replacement. After one week of the said replacement, again machine performance comes down, it takes more then 6hrs. duration to fill the 8ltrs. storage capacity as well more buckets of Reject Water and Veru Poor Taste of Water . I made one more complaint to your service agent, they attended and informed me to replace another 2 filter (RO & UF Membrane) with extra filter for long life all comes together cost comes Rs.4000/- Plus. I disagree to replace the same. Within One year period after purchase of machine, how can I spent again Rs.5000/-?. If it will be extended every year, what is the use in the machine? Is it affordable cost? after the original machine cost comes to Rs.14000/- in the market. I feel it is not worth in the machine cost based on the performance, your warranty never helps anything as well as filter replacement item cost too higher and duration of the same is very short period as against your Maintenance advise. Your Service Agent aims always replace filters and sale extra filters to get more revenue, they never attend the complaints to satisfy the customer issues on the machine. Kindly lodge this complaint and take a necessary action to resolve this problem at the earliest. R.PARTHASARATHY CHENNAI-5 Mobile No.[protected]