Kent RO — Kent Supreme extra

nikhil.palalthingal

Dec 30, 2021

Address:

Kent RO

I brought a Kent Supreme Extra in May 2021 and since then my Kent have gone bad twice. The first time a technician came home and repaired. The guy informed that the SMPS have faulty and he suggested to remove the plug once the water is full, ever since we followed the instructions.

A week ago Kent have again gone faulty with similar symptoms. The technician over the phone asked the symptoms and informed it could be SMPS issue and he doesn't have a spare.

The case with Kent was raised on 23rd December. The ticket number is[protected], till date there is no response from Kent even after multiple follow-up.

A mail was send to the Kerala escalation point [protected]@kent.co.in and there is no response to that mail.

Is there any different options to get a response from Kent

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Comments

Kent RO Customer Care

from Noida, Uttar Pradesh

Dec 31, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

nikhil.palalthingal's [Complaint's author] reply, Dec 31, 2021

Thank you team for the response, however i see your mail-ID & phone number as protected and I cannot call or mail.. Let me know how can i see the number/mail you have mentioned

nikhil.palalthingal

Jan 4, 2022

Any luck ?