[Resolved]  Kent RO — Kent Supreme RO unit

Address:Chennai, Tamil Nadu

Kent Supreme RO unit is by far one of the worst product I have ever purchased. Product started giving problem starting 1st month of purchase. Service engineer told Solenoid valve has to be replaced. It took several visits for service engineer to replace the valve in trail and error basis. After few months the unit stopped working again. This time the board inside the unit has to be replaced. Again it took some time for the service engineer to replace the board. After few months the unit stopped working again. This time the same board failed and I have replace out of my pocket since the RO unit just crossed the warranty period. Worst part is, the board is guaranteed to work for only one month, if the board fails after one month, I need to pay out of my pocket.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent
Kent Supreme is one of the worst product I have ever seen. From day1 it starts giving problem, I got new machine replaced as delivered was faulty internals. Then after every 3 months it is giving problem then service engineer will visit every time and replaces something or other and get Rs. 500 charges.

Lastly two months before he replaces RO+UV and extra purifier set and charged me Rs.7000 and told it will run for next two years.

But again after 1 months its starts giving problem, water gets leaked inside the Purifier and service engineer said cylinder burst inside and need to be replaced. I got pissed off and don't know what to do now.

This is one of the WORST company I wrongly trusted and spend around 12k for repair for this junk purifier. I will make sure no one buys this product and get annoyed.

KR[protected]

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