[Resolved] Kent RO — kent ultra storage uv - faulty product

debashis.it

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 741250

I brought the kent ultra storage uv water purifier on 11th jan 2019 from ramakrishna traders and the very next day onward i faced a problem with bad water taste. I have raised a multiple complaint with both kent and ramakrishna traders after that problem was resolved. Again, after fixing this issue another problem has come with water leakage and since last 4 day’s service engineers not able to fix that issue. Please replace my product asap.

Model no. Kent ultrastorage uv
Machine s/l no. Kr[protected]
Dealer name. Ramakrishna traders

Regards,
Debashis baidya
Mob. [protected]
Kataganj. Bedibhawan

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Mar 6, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Jan 22, 2019

Updated by debashis.it Any concern please contact directly on [protected]

Verified Support

Jan 22, 2019

Kent RO Customer Care's response Dear Sir,

We are sorry for your disappointment. We are a 100% customer oriented company and this is something we'd never want you to feel about us. Please allow us some time, we'll ensure to have this sorted out at the earliest and our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Jan 22, 2019

Updated by debashis.it Thank you for your quick update.. I need your urgent attention for fix this issue..

Verified Support

Jan 22, 2019

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards
Team Kent

Verified Support

Jan 23, 2019

Kent RO Customer Care's response Dear Sir,

As discussed on call your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent

Jan 24, 2019

Updated by debashis.it Hi Kent Team,

It's very surprising for me how you guys solve technical problems with phone. Yes I got a call from Kent customer service and they told me we are going to escalate this issue for quick resolution. Since none of the engineer visited to my home for fix this issue and you guys with out taking any confirmation from customer, resolved this issue? For your kind information issue still remain same.

Verified Support

Jan 24, 2019

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent

Verified Support

Feb 03, 2019

Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards
Tean Kent