[Resolved]  Kent RO — Kent water purifier - not a good product

Address:	560083
Website:	www.kent.co.in

Purchase water purifier worth 16000 thinking that this is the best water purifier. Was completely wrong. Purchased product in dec 2015 last week and for past 8 months we had registered 8 to 9 complaints. Kent technician had replaced complete kit also but problems are repeated every month.

Now the last complaint we were shocked to hear that kent will not replace the kit and we have to pay the kit amount. 2 months back after kent technician suggested to add pre filter, we paid additional 1300 for the pre filter and after that also the complaint had not stopped.

We are calling kent customer service every day only to get response that some senior technician will visit, but in vain. Very bad customer service, only verbatim.

If this is the kind of service we are getting from such a big brand then we should not buy any product from this brand.

Fortunately we had purchased one water purifier from hul, 3 yrs back and we only invested one time for complete kit replacement and its working properly.

Fortunately we have good water to drink.