Kent RO — Kent Water softener service very poor

Mr. Prakash from Kent only advised me that instead of buying resin from Kent can go for resin in the market and that ther won't be much difference in the quality and that it would be cheaper for me as well. Mr. Prakash wanted to buy resin for me from outside market and get some commission in that purchase. Since I bought it myself he could not digest it and refusing to attend to any problem in the machine. Even after making repeated calls to customer support the call finally vida to Mr
Prakash and he takes special care not to service my machine. Customer support wants to replace the resin from kent and then only they will service my machine. This is pathetic, isn't it. Why should i waste several thousands when I get it for much cheaper price.