Kent RO — Kent wonder — bad smell and poor taste

Address:	Chennai, Tamil Nadu, 600040
Website:	www.kent RO.com.in //www.globalinnovatives.in

This is the sixth complaint in one month of the bad smell and taste of water. The product was bought on 6/6/16 at a price of Rs 16000/-With in such a short time
poor quality of water from RO observed and till today no solution has been found. It is really a wonder that good tap water becomes bad when goes thru RO. Two alleged Kent officials Of name Mr Rahul from Mumbai and Mr Bhattacharya from Noida Informed on 1 sept 16 and 12 sep 16 that money paid will be refunded as the product is choked . Strangely after that call on mobile, they do not respond in spite of so many call from me. No instuctions have been passed to kent office at chennai .Service Manager Mr Balasubramaniam at Anna salai office chennai says he is not aware of even top people at Noida AS both service and sales are vertical org with no lateral matrix. Have never experienced such a poor state of affairs in a branded much publicised company.Customer care has been told to send messages after rectificaton of complaints to rate them on their own --Excellant, very good etc just to dupe the potential customers What a shame and cheating?
V.Ramani [protected] TIN-[protected] /CST- 1055192/6-7-11