[Resolved] Kent RO — Kent wonder — output water badly smelling and not potable

meenaramani

from Chennai, Tamil Nadu

Address:	600040
Website:	www,globalinnovatives.in

Kent wonder water purifier was bought on 6 jun 2016 at a price of rs 16, 000/-
Mr jebaraj from global innovatives, annanagar west installed the equipment on the same day but found that the red/green indicator lights was not working. On opening it was seen not connected and the light connected.
Taste of water was not satisfactory after a month on complaint, technician mr manikandan cleaned the tank and advised to keep it off during hot hours to increase the life of filters. Within the month of tecnician visit, we saw the deterioration in the quality of water on 17 aug 16 complaint was registered as water smelling badly. Mr sudhakar tecnician attended. Told him that probably pre carbon filter is defective. Hechecked and said that the filter was ok which was not accepted by me. He also cleaned the tank and wanted me to report if problem continued. I agin made complaint after a day for my earlier smelly water. Same tecnician came but this time he changed the precarbon filter and assured quality tank water was to be drained twice before use. Same problem with more smell and bad taste was seen again within a week. Complaint was made on 25 aug 10 and no is[protected]
Technician is yet to attend.
Frequent problem within a short period has drastically affected my cofidence on the quality of product and wishy washy attendance of defects.in my opinion the product is to be changed or taken back with refund of money paid on 6-6 16 product tin no is-[protected]; cst no -1055192/6-7-11.
Mr manikandam accepted that water was having bad smell. He changed some settings in tds filter but the smell continued and taste was not good.
Carbon filters which is supposed to take off smell have to be changed.
Technician is not able to identify the actual cause.
As such the company should change the equipment or take it back with refund of rs 16, 000/- money paid for the product
Yours truly,
V. Ramani
855/5 saikrupa, 20 main road annanagar west chennai 600040
Mobile [protected] / ll —[protected]

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May 9, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2016

Kent RO Customer Care's response Dear Mr.Ramani,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent

Sep 08, 2016

Updated by meenaramani i reitrate that kent wonder is not fully designed to eradicate smell. Adding a post carbon filter may solvebut on payment This remark is made by Co service executive who changed the pre carbon filter. With no surety of pure water with the present product, I strongly emphasis that money paid should be refunded immediately.Mr Rahul from ur office from mumbai had informed me of Co decision to refund Since he wanted particulars of my debit card SBI withh OTP, which was found perplexing and odd, i had to take corrective measures. Mr Rahul alleged Director Returns insisted that card to card trransferwas kent Policy.validity of this is to be responded immediately lest i will be forced to lodge a cheating complaint with POLICE Against Mr Rahul and the Company
Mobile no mr Rahul contacted on 1 oct to 3oct was +[protected]