[Resolved] Kent RO — Kent wonder - water smelling bad and tasting bad

meenaramani

from Chennai, Tamil Nadu

Address:	600040
Website:	www.kent.com.in and www.globalinnovatives.in

Two complaints had bee sent regarding bad smell and poor quality tasteless water output from kent wonder bought on 6/6/16. Tin no [protected] /cst no 10555192 at a cost of 16, 000/- even today, water is smelly even after changing three filters, sediment/carbon/ro. Tecnicians sent are unable to get the problem solved show helplessness. Mr venkatesh sr engineer of chennai had admitted that chlorination in water will cause smell and adding post carbon filter would be the solution
It is to be emphatically highlighted that thproduct was sold on after checking the metro water in the house and on assurance that quality would be good. Non availabilty of post carbon filter came to light only during serious talk withmr. Ravikumar

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May 12, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

Kent RO Customer Care's response Dear Mr.Rahul,

your complaint is under process. Kindly cooperate with us. We will revert shortly.

Warm regards,
Team Kent

Sep 12, 2016

Updated by meenaramani Mr Bhattacharya from Noida rang in the evening today to inform that money paid for the product will be refunded. He added that a voucher will be issued for the same

Sep 12, 2016

Updated by meenaramani Sorry the return is for the product bought by Mr V.Ramani at Chennai on 6/6/16